Shipping policy

Shipping Policy

Welcome to Zentalisman (zentalisman.myshopify.com). This Shipping Policy explains how we process, ship, and deliver your orders, and sets out the related responsibilities. By placing an order, you agree to the terms below.

1. Order Processing

• After we receive your order and your payment is confirmed, we prepare, inspect, and pack the items within 1–3 business days. This may take longer during holidays or promotional periods.

• For made-to-order, pre-order, or backordered items, the actual shipping time follows the description on the product page.

• We review your shipping details within 24 hours of your order. If the address is incomplete, our support team will contact you, which may delay dispatch.

2. Estimated Delivery Times

The times below are calculated from the date your order is dispatched, and do not include order processing time, customs clearance, local delivery exceptions, or delays caused by force majeure.

Destination	Standard Shipping
North America (United States, Canada, etc.)	10–18 business days

These are average estimates based on past shipments and are not a guarantee of a specific delivery date. Peak season, customs inspections, weather, and other uncontrollable factors may cause delays, so please allow extra time.

3. Shipping Costs & Free Shipping

• Shipping costs are calculated automatically at checkout based on the destination, item weight, and selected shipping method.

• Orders over $30 USD qualify for free standard shipping (eligible regions only).

• Remote areas, oversized or overweight items, or orders using express/special-line shipping may incur additional charges. We will confirm any such charges with you before dispatch.

• Free-shipping offers during promotions follow the terms on the promotion page.

4. Order Tracking

• Once your order is dispatched, we will send a shipping confirmation with a tracking number to your registered email address.

• You can also check the shipping status in your account's order page.

• Tracking information usually takes 2–5 business days to update. If there is no update for a long time, please contact our support team.

5. Shipping Address & Verification

• Please provide an accurate, complete, and deliverable shipping address, and make sure the recipient name, phone number, and postal code are correct.

• If a package is returned or lost due to an incorrect address, an unreachable phone number, refusal of delivery, or no one being available to sign, the related loss is the buyer's responsibility.

• If you need to change your address, please contact our support team as soon as possible before dispatch. Addresses usually cannot be changed after the order has been shipped.

6. Customs Duties & Taxes

• International orders may incur customs duties, VAT, or other import taxes, depending on the customs policies of the destination country or region.

• Unless otherwise stated, these fees are the recipient's (buyer's) responsibility. If a package is returned or destroyed because the buyer refuses to pay the duties, we are unable to issue a refund.

• If a package is held or inspected by the destination customs authority, any resulting delays or costs must be resolved with the buyer's cooperation.

7. Lost, Damaged, or Abnormal Packages

• Please inspect the packaging before signing for delivery. If the outer packaging is visibly damaged, take photos, refuse the delivery or note the exception, and contact us promptly.

• If a package is lost in transit, we will verify with the carrier and then reship or refund your order. This process usually takes 7–15 business days.

• If an item is damaged in transit, please provide photos of the item and packaging within 24 hours of delivery. We will verify the issue and arrange a replacement or refund.

• Losses caused by the buyer (such as an incorrect address, refusal of delivery, or failure to collect the package in time) are not covered by replacement or refund.

8. Non-Delivery, Refusal & Returns

• If a package is returned due to the buyer's actions, the buyer is responsible for the shipping cost of resending it.

• If you wish to cancel or request a refund, please refer to our Refund Policy.

• Orders with no tracking updates for a long time that are confirmed lost will be handled under Section 7.

9. Force Majeure

We are not liable for shipping or delivery delays caused by natural disasters, epidemics, changes in customs policy, carrier strikes, war, or other force majeure events, but we will do our best to help follow up on affected orders.